Privacy Policy

At Emmanuel Midwest Car Service, we respect your privacy and are committed to protecting your personal information. This policy applies to all users of our website and car booking services.

1. Information We Collect

We collect information to provide rides, improve safety, and support your bookings:

• Account details: name, phone number, email address
• Booking details: pickup/drop locations, ride time, ride preferences
• Location data (if allowed): to identify pickup and improve routing
• Device & usage data: IP address, browser/device type, app activity logs
• Payment details: payments are processed by secure third-party providers (Emmanuel Midwest Car Service does not store full card details)

2. Why We Use Your Data

• To confirm your booking and assign a driver
• To send OTPs, ride status updates, and receipts
• To prevent fraud and enhance ride safety
• To provide customer support and resolve disputes
• To improve our product performance and user experience

3. Location & Tracking

Emmanuel Midwest Car Service may request location access to help with accurate pickups and route guidance. Location can be collected only during active bookings (pickup to drop) for safety and navigation. You can disable location permission anytime from your device settings, but some features may not work correctly.

4. When We Share Your Data

We do not sell your personal information. We only share data when necessary:

• With drivers: limited booking info like pickup/drop and your name/contact to complete the ride
• With payment providers: to process payments securely
• With legal authorities: when required by law or for safety investigations

5. Data Retention

We keep your data only as long as needed for bookings, legal compliance, and dispute resolution. Ride records may be stored for operational, safety, and support reasons.

6. Security

We use standard security practices such as encryption, secure APIs, access control, and monitoring to protect your data. However, no online system is 100% secure.

7. Your Rights

You can request:

• Access to your personal data
• Correction of incorrect details
• Deletion of your account (subject to legal requirements)

8. Contact

For any privacy-related query, contact us at: emmanuelmidwestcarservice@gmail.com